https://www.petitelune.shop/ 1439627236715292
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PRIVACY POLICY

Shipping, Returns, Age Restrictions, and Privacy Policy - Petite Lune Earrings Atelier

1. Shipping:

  • Free Shipping within Israel:
    We offer free shipping to all areas within Israel, with a commitment to deliver the products as quickly as possible.

  • Express Shipping:
    Express shipping is available upon request for an additional fee. Express shipping will arrive within 48 hours of the order date.

  • International Shipping:
    International shipments are free of charge via regular mail. If you prefer delivery with a home courier, this option can be arranged for an additional fee. Home delivery with a courier will arrive within 5 business days of the order date.

    For purchases under 360 NIS, international shipping will cost 100 NIS.

  • Pick-Up:
    You can choose to pick up your order for free by prior arrangement from our collection point in Tel Aviv.

2. Returns and Exchanges:

  • Exchanges:
    Exchanges are possible within 28 days of receiving the item, provided the jewelry is in its original packaging and has not been used. We are happy to offer an alternative piece of jewelry or issue a coupon for future use.

  • Refunds:
    Refunds are not permitted. You may exchange the item or receive a coupon only.

  • Returning Items:
    Return shipping costs for exchanges or returns are the responsibility of the customer.

3. Age Restriction:

  • Purchase Condition:
    Purchases on the site are only allowed if the buyer is 18 years of age or older.

4. Product Warranty:

  • Warranty and Service:
    The company and/or its representatives are not responsible for any direct or indirect damage caused by the use of the service and/or products purchased on the site. The information on the site or in forums does not constitute professional advice, recommendations, or opinions. Responsibility for the use of information found on the site rests solely with the user.​

  •           5. Cancellation Policy

  •           You can cancel the purchase up to 48 hours after the transaction, with a cancellation fee of 5% of the product's price.

6. Privacy Policy:

  • Confidentiality of Information:
    The company takes common precautions to protect the confidentiality of customers' personal information. However, the company shall not be liable for any direct or indirect damages if such information is lost or used without authorization due to circumstances beyond the company's control or due to force majeure.

  • Use of Information:
    The company commits not to use the information provided by customers for any purpose other than to enable purchases in the online store and in accordance with the law. The collected information will be used to process orders, provide customer support, improve services, and for targeted marketing based on customer preferences.

  • Credit Card Storage:
    The company does not store credit card numbers on its computers. Payments are processed through secure external payment providers that adhere to the highest security standards.

  • Additional Information Collection:
    We collect additional personal information for site operation purposes, such as email addresses, purchase history, product preferences, and other data collected via cookies. This information helps us improve user experience, tailor content and services to individual needs, and perform statistical analysis to enhance the site.

  • Sharing Information with Third Parties:
    The company does not share personal information with third parties except for order processing and related services, such as shipping, payment, and data analysis. Any third party with whom information is shared is obligated to maintain the confidentiality of the information and use it only for providing the requested service.

  • Customer Rights:
    Customers have the right to request access to their personal information, correct inaccurate information, request deletion of certain information, or restrict its use. For such requests, please contact us using the contact details provided below.

  • Cookies and Tracking Technologies:
    The site uses cookies and other tracking technologies to improve user experience, analyze data, and personalize advertisements. Customers can choose to disable cookies through their browser settings, but some site functions may not work optimally.

  • Privacy Policy Updates:
    The company reserves the right to update the privacy policy from time to time. Significant updates will be published on the site and will take effect immediately upon publication. We recommend that customers periodically review the privacy policy to stay informed of any changes.

  • Contact Information:
    If you have any questions or requests regarding the privacy of your personal information, please contact us:

    Orna Rottenberg
    Phone: +972-52-6697696

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